Privacy Policy — The Silver Tip Farmstay

Effective date: 17 September 2025

At The Silver Tip Farmstay, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices you have regarding your information when you interact with our website, make reservations, contact us, or use our services.

Contact information
Email: info@thesilvertipfarmstay.in
Phone / WhatsApp: +91 9836124011 / +91 8293220219

1. Information We Collect

We may collect the following types of information:

• Personal information you provide: name, email address, phone number, postal address, booking details (arrival/departure dates, number of guests, preferences), and any other information you provide when contacting us, making a reservation, or filling out forms.

• Payment information: when you make payments, we may collect payment details required to complete the transaction. Payments are generally processed by third-party payment providers; we do not store full payment card details on our servers unless explicitly stated.

• Communications: records of your communications with us (email, contact form submissions, phone/WhatsApp messages) and any special requests or notes related to your stay.

• Technical and usage data: IP address, browser type and settings, operating system, referral source, pages viewed, and other diagnostic data collected automatically via cookies, web server logs, or analytics tools.

2. How We Use Your Information

We use your information for the following purposes:

• To process and confirm reservations and payments.

• To respond to inquiries, requests, or complaints and to provide customer service.

• To manage bookings, check-in/check-out, and to fulfill special requests.

• To improve our website, services, and guest experience through analytics and feedback.

• To send you transactional communications such as booking confirmations, invoices, and service messages.

• To send marketing or promotional materials (only if you consent to receive them).

• To comply with legal obligations or to respond to lawful requests from public authorities.

3. Sharing and Disclosure

We may share personal information with:

• Service providers and partners: third-party vendors that help us operate our services (e.g., payment processors, booking engines, email providers, hosting providers). We share only the information necessary for them to perform their services and require them to protect your information.

• Legal and regulatory authorities: where disclosure is necessary to comply with legal obligations or to protect the rights, property, or safety of The Silver Tip Farmstay, our guests, or others.

• Business transfers: if The Silver Tip Farmstay is involved in a sale, merger, acquisition or reorganization, personal information may be transferred as part of that transaction. We will require the acquiring party to honor this Privacy Policy.

We do not sell your personal information to third parties for their direct marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. These technologies help us with:

• Essential site functions (session cookies).

• Performance and analytics (to understand how visitors use the site).

• Preferences and features (to remember your settings).

You can control or disable cookies through your browser settings; however, disabling cookies may affect site functionality.

5. Data Retention

We retain personal data only as long as necessary to provide services, fulfill legal, tax, or accounting requirements, resolve disputes, and enforce our agreements. In general, booking and transaction records may be retained for up to 3–7 years depending on legal and business needs.

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. These measures include secure servers, limited access controls, and encryption where appropriate. No method of transmission or storage is completely secure; while we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your jurisdiction and applicable law, you may have rights regarding your personal data, including:

• The right to access and obtain a copy of your personal data.

• The right to request correction of inaccurate or incomplete information.

• The right to request deletion of personal data where permitted by law.

• The right to restrict or object to certain types of processing.

• The right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at info@thesilvertipfarmstay.in or via phone/WhatsApp at +91 9836124011 / +91 8293220219. We will respond in accordance with applicable law.

8. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will take steps to delete it. If you believe a child under 13 has provided us personal information, please contact us.

9. Third-Party Links and Services

Our website may contain links to third-party websites, widgets, or embedded content (for example, maps and social media). These third parties operate under their own privacy policies, and we are not responsible for their content or practices. We recommend reviewing their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy with a new effective date on our website and may provide additional notice as required by law.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: info@thesilvertipfarmstay.in
Phone / WhatsApp: +91 9836124011 / +91 8293220219